Summer 2020 Booking Instructions

In order to minimize the risks of COVID-19 transmission the facilities and access to the pool has been restricted for the summer of 2020. Below are the step-by-step instructions to reserve your two 90-minute time periods per week.

Please take a moment to review the instructions.

  • Pool Is Open step 01 - Email Invitation to Book Now
  • Pool Is Open step 02 - Log In
  • Pool Is Open step 03 - Logging In
  • Pool Is Open step 04 - Choose Date and Time
  • Pool Is Open step 05 - Confirm Date and Time and Who
  • Pool Is Open step 06 - Choose Who
  • Pool Is Open step 07 - Confirm
  • Pool Is Open step 08 - Confirmed
  • Pool Is Open step 09 - Confirmation Email
  • Pool Is Open step 10 - My Profile
  • Pool Is Open step 11 - Review and Cancel
  • Pool Is Open step 12- Cancelled
  • Pool Is Open step 13- Cancellation Email

There is a delay between the time you register with the city and your account being create on booking system. Please make sure your email address is correct when registering otherwise you won’t be able to receive the welcome email with your password (in order to modify your phone number or your email address on your Ludik account (aka Multi card account), a written request must be made and sent to aquatique@pointe-claire.ca. You may also call the aquatic center at 514-630-1300 ext. 1586.)

  1. Once your account is created you will receive an email containing your user name – which is just your email address.
  2. The email will also contain your password – you can change this later from your Profile if you wish.
  3. Click the Book Now button to open the booking system web site.
  4. At the top-left click the LOG IN link (it’s easiest to do this right away).
  5. Enter your email address from the email you recieved (step 1).
  6. Entery our password from the email you received (step 2).
  7. Click the LOG IN button.
  8. Confirm that you are actually logged in.
  9. Choose the date you are booking for by clicking on it – you can scroll to upcoming weeks but you can only book 7 days in advance.
  10. Choose the time you are booking for and click the RESERVEZ | RESERVE button.
  11. Confirm you have chosen the correct time.
  12. Confrim you have chosen the correct date.
  13. Confirm whether you are booking for yourself or your family (or members of your family other than yourself).
  14. Click the Next button.
  15. If you are booking for other members of your family you can choose which members by checking off their names here.
  16. Click the Next button.
  17. Confirm that are accepting the Terms of Service and Cancellation Policy.
  18. Click the Confirm Booking button.
  19. Double-check you booked the correct time (you can also add your booking to your preferred calendar by clicking the Add to Calendar button).
    NOTE: you will also receive an email confirmation of your booking and a reminder shortly before your booked time.
  20. Click the GO TO MY PROFILE button to see your bookings.
  21. Click the Details button to see all the information about your booking.
  22. This is the Date and Time of your booking. You can close this window by clicking the X at the top right.
  23. To cancel the booking click the Cancel Booking button – this will allow some one else to book your spot if you are unavailable.
  24. If you cancelled your booking this will confirm that you are no longer registered for this time slot
    NOTE: you will also recieve an email confirmation of your cancellation.

When you are at the pool please respect the COVID-19 measures put in place to ensure everyone can safely enjoy the pool this summer.

If you have any questions about the booking system please feel free contact a committee member or lifeguard and we will be happy to assist you.